refund & cancelation

How do I cancel an order?

You can cancel your order through phone or Through Whatsapp given on Website before the seller Cake shop) has started processing the order. It should be noted that you have to cancel to order with the seller (Cake Shop )or From Angelcakes (Team) with whom the order is placed. Your order amount less the payment gateway charges and cancellation charges will be refunded.

In case the preparation of the cake you ordered has started, you cannot cancel the order. There will be no refund in such an event. In the event where the seller is not able to deliver the product due to no-stock or any other reason, entire order amount will be refunded.

How long will it take to process my cancellation request?

Once you request the cancellation of cake(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email/SMS.

Having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Angelcakes!

Delivery Information

  • The delivery times are included as guidelines and actual delivery might vary 30-70 minutes depending on the traffic conditions.
  • For deliveries to multiple addresses, please complete a separate order for each.
  • The image selected will match upto 80% of the actual cake in terms of brightness of the colors and 3D presentation of the figures, since they are all hand made.
  • All our cakes are hand crafted by our skilled chefs/artists. Different chefs have different ways of recreating the pictures into your cakes. There will never be an exact match with the picture in the website.
  • If the cakes get damaged Completely at the time of transit and you are not happy with the product, we will replace the cake within the next 5hours or the total money will be refunded to you.
  • The delivery cannot be redirected/ redelivered to any other address under any circumstances.
  • In case deliver is hindered due to wrong address, place is locked, during the attempt, wrong or unreachable contact phone no or recipient refuses to take delivery, will consider the order executed!